![]() ![]() Fortunately, I was home that day, and I was able to accompany her and my husband for the appointment. He suffered a traumatic brain injury from a car accident, and has recently started experiencing dystonia, where he has no control of his muscles contracting.During her last doctor’s visit, my mother went to see a new provider. Like my mother, Ken also has to deal with medical conditions that affect his day-to-day life. My husband Ken and I are my mother’s lifeline to her providers. ![]() I act as her interpreter whenever I’m able to attend her visits with healthcare providers. More recently she’s been experiencing some shortness of breath, but other than that, she’s in pretty good health.Due to my mother’s stroke, she has difficulty understanding what people say to her, and she's not always able to communicate the information she needs to convey. She suffered from a heart attack at the age of 62, and later had an aphasic stroke after a cardiac catheterization. Let me tell you a story about my 87-year-old mother, who has been living with cardiac disease for years.My mother became a nurse at 47 years old. I've experienced the negative effects of inaccessible forms with my own family. If your patients don’t have an easy way to fill out necessary medical forms, their experiences with your facility can quickly become negative. When it comes to healthcare forms, accessibility is paramount. This experience can be overwhelming for anyone, but what about the people who are unable to provide important information to their physician because of medical reasons? A doctor’s visit can quickly turn into a nightmare. ![]() That doesn’t even include all the various forms you have to fill out before you even get into the examination room. You’re already anxious about being probed and prodded by a stranger, and you know you’ll have to answer tons of questions about your history and lifestyle when you arrive at the office. Seeing a new healthcare provider for the first time can be like an awkward first date. Her recent encounter with a new healthcare provider is a lesson in the importance of accessible forms to the patient experience: Lynn Charbonneau, a certified patient experience professional, understands the importance of accessible healthcare forms on a personal level. ![]()
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